Return and Refund policy

Thank you for shopping with Lulia Jewelry!
Please note the following policy regarding returns and refunds:
No Returns or Refunds: We do not accept returns or issue refunds for any products once they have been purchased, except in cases where the product arrives damaged.
Damaged Product Reporting: If your product arrives damaged, you must report the damage to us within 24 to 48 hours of receipt.
To report a damaged product, please contact our customer service team immediately with your order number and clear photos of the damage. Failure to report within the specified time frame will result in the policy being voided.
We appreciate your understanding and cooperation. If you have any questions or need assistance, please feel free to reach out to us.